Delete your Iris account

You can delete your Iris account, and the data that goes with it, at any time. There are two ways to do it.

1. In the app (fastest) #

On your phone or computer, open Iris → Settings → Delete account and confirm. Your account and its data are erased from our servers straight away, and you are signed out on every device.

2. Ask us #

If you can't open the app, email support@irisforu.com from the address you signed in with, with the subject "Delete my account". We delete it within 7 days and reply to confirm. If you write from a different address, we will ask you to confirm by replying from your sign-in address first, so nobody else can delete your account.

What is deleted #

Everything we keep for your account:

• your account and sign-in details;
• your chats with Iris and her replies;
• her memories of you;
• voice notes, photos and documents you sent her;
• reminders, alarms, settings and your device list;
• links to your Google account, if you connected one.

What is kept for a short time, and why #

• Diagnostic logs in our cloud log store expire on their own within 14 days.
• Server backups expire within 90 days.

Both exist only so we can fix problems and recover from failures. We never restore a deleted account from a backup.

We do not keep anything else once your account is deleted. You can read the full detail in our Privacy Policy.